1. Information we collect

We collect information you provide and information generated when you use our services:

Contact and demo form data: name, company, email address, and fleet size or capacity details you submit.
Account and platform data: user profile details, role assignments, and configuration needed to operate your GridLyt workspace.
Usage and diagnostics: product interaction events, performance logs, and error reports used to maintain and improve the service.
Cookies and similar technologies: as described in our cookie consent banner, including essential cookies and optional analytics cookies when you consent.

2. How we use information

We use collected information to:

Provide, operate, and secure the GridLyt platform and related support.
Respond to demo requests, sales inquiries, and customer communications.
Improve product reliability, features, and documentation.
Comply with legal obligations and enforce our Terms of Service.
Measure website performance and usage when analytics cookies are accepted.

3. Sharing with processors and third parties

We do not sell personal information. We may share information with trusted service providers who process data on our behalf (for example hosting, email delivery, analytics, and customer support tools), under contractual obligations to protect it. We may also disclose information if required by law or to protect the rights, safety, and security of GridLyt, our customers, or the public.

4. Data retention

We retain personal information for as long as needed to provide the service, fulfill the purposes described in this policy, meet legal and accounting requirements, and resolve disputes. Demo inquiry records are retained for a reasonable sales and follow-up period unless you request deletion sooner. Platform customer data retention may follow contractual terms on Fleet, Portfolio, and Enterprise plans.

5. Your rights

Depending on your location, you may have rights to access, correct, export, or delete personal information we hold about you, and to object to or restrict certain processing. You may also withdraw cookie consent where applicable. To exercise these rights, contact info@gridlyt.com.

6. International transfers

If we transfer personal information across borders, we use appropriate safeguards required by applicable law. Details for enterprise customers can be provided under a data processing agreement where required.

7. Children's privacy

GridLyt is a B2B service and is not directed to children. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.

9. Contact

Questions about this Privacy Policy or our data practices: info@gridlyt.com. Offices: Avenue Ciceron 17, Evere, Belgium; Pak Land Tower, New Blue Area, Islamabad, Pakistan.